Return & Refund Policy
Important: We ship from our international warehouse in China.
Return shipping costs to China typically range from $25-$45 USD depending on your location and carrier.
Return shipping costs to China typically range from $25-$45 USD depending on your location and carrier.
30-Day Return Policy
We accept returns within 30 days of delivery for unused products in original packaging.
Return Address
Floodgreen Returns Department
Shenzhen Linhong Technology Co., Ltd.
Room 501, Building A, XX Logistics Park
Bao’an District, Shenzhen, 518000
China
Phone: +86 18575589291
Email: baogang@floodgreen.com
Shenzhen Linhong Technology Co., Ltd.
Room 501, Building A, XX Logistics Park
Bao’an District, Shenzhen, 518000
China
Phone: +86 18575589291
Email: baogang@floodgreen.com
Refund Process & Timeline
| Step | Action | Timeline |
| 1 | Customer initiates return via email | Day 0 |
| 2 | We provide RMA number and return address | Within 24 hours |
| 3 | Customer ships item to China | Days 1-14 |
| 4 | We receive and inspect the return | Days 15-21 |
| 5 | Refund processed to original payment | Days 22-25 |
Return Shipping Costs
- Defective/Wrong item: We reimburse up to $30 USD (receipt required)
- Customer remorse: Customer pays full return shipping ($25-$45 USD)
Non-Returnable Items
- Installed or used water filters
- Items without original packaging
- Returns received after 30 days
Last updated: February 5, 2026